Nelson Perez

Field service manager/quality assurance

Aug 2008 - Current Echostar(2 years, 1 month)

Direct the full installation life cycle for satellite systems accountable for hiring and managing 6 install teams, coordinating all logistics, and troubleshooting new accounts ensuring product quality

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PHYSICAL TRAINER & OPERATIONS MANAGER

Aug 2007 - Aug 2008 Diamond 11(1 year)

Physically training New and seasoned members. Also, Reviewing equipment, budgets, and enrollment.

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Program manager/operation manager

Mar 1990 - Dec 2006 Verizon(16 years, 9 months)

Directed the install of central office transport and switch equipment accountable for over $1M in equipment inventory managing 24 Mechanical System & Equipment Technicians

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Network Vendor installation project manager

Jan 2000 - Jan 2004 Verizon(4 years)

Responsible for all vendor installations for 5 buildings as well as managing and implementing all internal telecommunications solutions

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Team leader Multilingual billing/collection sales

Jan 1994 - Jan 2000 Verizon(6 years)

Led billing/collections teams in daily operations including supervision, training, and customer escalation calls.
• Redesigned a compensation/incentive plan.
• Improved efficiencies/productivity by developing and implementing training on selling techniques and diplomatic approaches

project management professional

Feb 2009 - Feb 2009 The South Florida Academy

Certification in PMP project management professional

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Quality assurance Telecommunication

Feb 2006 - Feb 2006 Verizon

Certification quality assurance in Telecom Transport equipment. In a central office Environment. Reviewing cabling, racking , fiber, copper in the frame, switch, and main floor. Logistics, reviewing delivery of material.

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Business Administration

Feb 1988 - May 1992 Pace university

Bachelor with concentration on Management

Physical fitness, Eastern Philosophy, Science, Martial Arts, Business, Entrepreneurship, Healthy Eating habits. Networking, Technology.

Omega phi sigman pace university. Linked in